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Articles - Centrical

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10% of Contact Centres Already Using ChatGPT – How Do You Compare?

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Game On! 12 Use Cases for Gamification

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Mastering Call Centre Monitoring: 6 Best Practices for Optimal Performance

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The 2024 Guide to Employee Engagement: 11 Proven Strategies

An Introduction to… Gamification

A third of callers too impatient to wait more than 1 minute

A Third of Callers Too Impatient to Wait More Than 1 Minute

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AI Microlearning: Agility and Scale for Frontline Training

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Practical Tips to Connect With Customers

What Is Microlearning?

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Emerging WFM Trends to Look Out For

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Centrical Releases AI Microlearning Powered by ChatGPT

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The Top 5 Microlearning Platforms in 2024

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14 Essential KPIs to Measure Success and Improve CX

Survey Graph Most cost effective way to improve cx

Self-Service Most Cost-Effective Way to Improve CX

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Contact Centres Struggle With Planning Digital Channels

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5 Onboarding Gamification Strategies With Examples

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Centrical Unveils the Select Award Winners!

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Contact Centre Gamification – All You Need to Know

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What Is AI Microlearning?

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Mastering the Art of Call Centre Agency Training

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What Not to Miss at Call & Contact Centre Expo 2023

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5 Low-Lift, High-Impact AI Use Cases to Implement Now

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Contact Centre Efficiency: 9 Strategies for Improvement

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How Technology Can Plug the Gap in a Short-Staffed Call Centre

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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