Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Customer experience concept with rating faces and stars
10 Tips for CX Success
Professional growth concept with people on arrow
Guide to Contact Centre Performance Management
12% of contact centres utilizing wellbeing technology
Only 12% of Contact Centres Utilizing Wellbeing Technology
Survey Graph Most cost effective way to improve cx
Self-Service Most Cost-Effective Way to Improve CX
Chatbots reputation in the gutter
Chatbots’ Reputation in the Gutter
2023 Survey Mental Health First Aiders
44% of Contact Centres Have Mental Heath First Aiders
Person sat at desk with laptop and notepad - learning and training
Is Too Much Training Hurting Your Team’s Performance?
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Mastering the Art of Call Centre Agency Training
how many contact centres are using chatgpt survey results
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
call centre helper survey 2023 title image
2023 Survey Report: What Contact Centres Are Doing Right Now
8 bit pixel cup champion winner - Gamification award concept
Centrical Recognized as a Global Leader in Sales Gamification
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Prevent Pre-Boarding Purgatory and First-Day Ghosting
Working together concept with hands holding cogs
Ascensos Signs Multi-Year Deal With Centrical
Retention concept with magnet and figures
2024 in Focus: Cost Savings With Frontline Employee Retention
Gamification concept with the words game over
Why Your Gamification Strategy Is Going to Fail
Success and recognition concept
Centrical Recognized as a Global Leader in Sales Gamification
Person playing chess - gamification strategy
5 Onboarding Gamification Strategies With Examples
Moving from idea to implementation.
5 Actionable Trends to Implement in Your Contact Centre in 2024
Celebrating, cheering and success with a call center agent
Revolutionize Your Sales Training With Gamification
Pixel art game scene with ground, grass, trees, sky, clouds, character, coins, treasure chests and 8-bit heart
LMS Gamification – All You Need to Know
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The Top 5 Microlearning Platforms in 2024
Workplace gamification concept with laptop and the words gamification, skill, reward, achievement, and learning
Unlock Productivity and Engagement With Gamification
Call centre agents sat at desks
How to Use Workforce Management in Contact Centres
compass with the word efficiency on it.
Contact Centre Efficiency: 9 Strategies for Improvement

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Webinar Replay: Boosting Agent and Team Leader Effectiveness in Customer Service
 
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