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Articles - Centrical
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Mastering the Art of Call Centre Agency Training
Case Study: Verizon’s Cellular Sales Drives Engagement
Drive Success With Gamification Software for Employee Engagement
Elevating Customer Satisfaction With BPO QA Essentials
Case Study: Payoneer Creates a Culture of Learning
11 Powerful Gamification Techniques for Better Engagement
14 Essential KPIs to Measure Success and Improve CX
Prevent Pre-Boarding Purgatory and First-Day Ghosting
Centrical Recognized as a Global Leader in Sales Gamification
Only 12% of Contact Centres Utilizing Wellbeing Technology
Emerging WFM Trends to Look Out For
Definition: What Is ChatGPT?
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
How to Gamify Sales Training Programs
Only a Quarter of Contact Centres Have an AI Strategy in Place
When “White Lotus” Meets CX, or the Future of EX
Practical Tips to Connect With Customers
Financial Call Centres: The 2023 Guide
The Top 3 Gamified Learning Platforms in 2024
Contact Centre Gamification – All You Need to Know
Case Study: Sykes Speeds Up Onboarding
Case Study: Swiss Life Select Drives Sales Performance
Centrical Unveils Employee Performance Experience
Case Study: OVO Energy Boosts Engagement
Latest Reports
Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
Guide: Five Steps to Mastering Conversation Intelligence
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
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Latest Blogs
NLP-Based Vs. LLM-Powered Sentiment Analysis
How to Extract Valuable Insights With Text Analysis
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?