Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Customer experience concept with rating faces and stars
10 Tips for CX Success
Quality Assurance and Quality Control Concept with hands raised in the air and QA icons
Elevating Customer Satisfaction With BPO QA Essentials
Professional growth concept with people on arrow
Guide to Contact Centre Performance Management
A third of callers too impatient to wait more than 1 minute
A Third of Callers Too Impatient to Wait More Than 1 Minute
12% of contact centres utilizing wellbeing technology
Only 12% of Contact Centres Utilizing Wellbeing Technology
2023 Survey Mental Health First Aiders
44% of Contact Centres Have Mental Heath First Aiders
Development and transition idea with person jumping from one lightbulb to a lit one
Elevating the Employee Experience: Transition
Person sat at desk with laptop and notepad - learning and training
Is Too Much Training Hurting Your Team’s Performance?
Artistic training concept with the words training and people in a group
Mastering the Art of Call Centre Agency Training
call centre helper survey 2023 title image
2023 Survey Report: What Contact Centres Are Doing Right Now
8 bit pixel cup champion winner - Gamification award concept
Centrical Recognized as a Global Leader in Sales Gamification
Paper ghosts on purple background
Prevent Pre-Boarding Purgatory and First-Day Ghosting
Working together concept with hands holding cogs
Ascensos Signs Multi-Year Deal With Centrical
Retention concept with magnet and figures
2024 in Focus: Cost Savings With Frontline Employee Retention
Success and recognition concept
Centrical Recognized as a Global Leader in Sales Gamification
Moving from idea to implementation.
5 Actionable Trends to Implement in Your Contact Centre in 2024
Celebrating, cheering and success with a call center agent
Revolutionize Your Sales Training With Gamification
Pixel art game scene with ground, grass, trees, sky, clouds, character, coins, treasure chests and 8-bit heart
LMS Gamification – All You Need to Know
Microlearning concept illustration
The Top 5 Microlearning Platforms in 2024
Person taking notes
Essential Training for Customer Service Staff
Happy engaged team giving a high five
Drive Success With Gamification Software for Employee Engagement
Workplace gamification concept with laptop and the words gamification, skill, reward, achievement, and learning
Unlock Productivity and Engagement With Gamification
robot finger touching a graph
Leveraging AI to Drive Revenue Growth in Customer Service
Robot and human cooperating in jigsaw puzzle
When “White Lotus” Meets CX, or the Future of EX

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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