Articles - Chris Dealy

Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts.

Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out.

Connect with Chris on LinkedIn

Previous
Next
RECENT
POPULAR
A hand holds an alarm clock with calendar
Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips
What to Look for When Buying… A WFM Solution
How Do I… Integrate my Back Office into the Contact Centre?
How Will the Internet of Things Change the Contact Centre?
How to Improve Forecast Accuracy video cover with Chris Dealy
Video: How to Improve Forecast Accuracy
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
invision-webinar-button-130207
Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce
Four seasons of year with line showing peaks - seasonal service level concept
Master Seasonal Service Levels – Just Like This!
channel chat
How do I… Get the Best from a Multi-Channel Contact Centre?
Technology business case concept with speech bubble saying business case resting on keyboard
What to Include in a Business Case for New Technology
What is Contact Centre Workforce Management?
An Introduction to… Mobile Customer Service Apps
Hands counting to seven
Outsourcers: 7 Strategies for WFM Success
10 Common Mistakes to Avoid With Your Agent Desktop
Workforce Management Concept
The Value of Workforce Optimization, Management & Engagement
How Do I… Make Webchat the Channel of Choice?
Fact Fiction Post-It Notes - separating fact from fiction
AI in WFM: Separating Fact From Fiction
Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo
Video: Methods to Calculate Forecast Accuracy
Recorded Webinar: Best Practices in Workforce Management
Are You Making These 25 Webchat Mistakes?
Board with arrows and colored figures.
How to Hit the Sweet Spot in Workforce Planning
What to Look for When Buying… A Cloud-Based Contact Centre Solution
What’s Next With… Workforce Management?
Recorded Webinar: Master-Class in Resource Planning
 
Previous
Next