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Articles - Cirrus

Discover and explore our Cirrus content collection, including articles, blogs, news stories, case studies, resources and more.

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23 Key Processes Call Centre Automation Can Simplify

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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26 Great Techniques for Showing Real Empathy in Customer Service

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23 New Ideas for Customer Service Over the Phone

Vector partnership handshake illustration.

Cirrus Partner With Redsquid

Knight chess attack to win

Teams Has Won the UCaaS Battle

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Beyond Voice – The Future of Customer Services

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Cirrus Solution to Support Blind and Partially Sighted Agents

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Customer Engagement at the Heart of Change

A picture of a hand placing a wooden block showing a handshake inbetween two blocks with people on them

Cirrus Partners with Amillan

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Using Familiarity to Improve Customer Service

A picture of a lady frowning with her thumb pointing down

Why First Contact Resolution Is Ludicrous in Isolation

Agent Holding Head

Majority of Contact Centre Agents Feel Let Down by Lack of Information

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Whisper It Quietly: Customers Don’t Care About Omnichannel

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Tired of Covid? Why the Pandemic Isn’t an Excuse Any More

A photo of a remote call centre worker

19 Golden Rules for Call Monitoring

A picture of blue and red paper ship leading a team of white ships

Cirrus Teams Up With Vivio

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Daisy Corporate Services Moves to the Cloud

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Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams

direct-response

7 Lessons From the Direct Response Contact Centre