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Articles - Cirrus
RECENT
POPULAR
26 Great Techniques for Showing Real Empathy in Customer Service
19 Golden Rules for Call Monitoring
The Dos and Don’ts of Automated Assistants in the Contact Centre
23 Key Processes Call Centre Automation Can Simplify
23 New Ideas for Customer Service Over the Phone
7 Lessons From the Direct Response Contact Centre
Cirrus Solution to Support Blind and Partially Sighted Agents
Cirrus Partners with Amillan
Cirrus Partner With Redsquid
Teams Has Won the UCaaS Battle
Beyond Voice – The Future of Customer Services
Customer Engagement at the Heart of Change
Using Familiarity to Improve Customer Service
Why First Contact Resolution Is Ludicrous in Isolation
Majority of Contact Centre Agents Feel Let Down by Lack of Information
Whisper It Quietly: Customers Don’t Care About Omnichannel
Tired of Covid? Why the Pandemic Isn’t an Excuse Any More
Cirrus Teams Up With Vivio
Daisy Corporate Services Moves to the Cloud
Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
