Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Colin Gill
Colin Gill, Vice President, Akixi
Connect with Colin on LinkedIn
RECENT
POPULAR
A Guide to Call Centre Reports – with Examples
What Should You Be Displaying on Your Contact Centre Wallboards?
18 Simple Ideas to Reduce Your Abandon Rate
Podcast – How to Improve Your Call Centre Reporting
What’s Next With… Contact Centre Metrics?
The Cloud-Based Call Centre: Why You Should Make the Switch
What Is an Omnichannel Cloud Call Centre?
How to Measure First Call Resolution
Always On, Always Available – A Changing Workplace
Future-Proofing the Business of Tomorrow
Is Your Communication Strategy Ready for Anything?
Akixi Release Live Chat Analytics and UI Improvements
Akixi Launches Akixi ONE Designed for Hybrid Workers
The Contact Centre Podcast: Catch-up with Every Episode So Far!
What Is Call Recording and Why Is It So Important?
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days