Articles - Colin Hay

Colin Hay, is Former VP at Puzzel and is an international C-level leader with expertise in market penetration, scaling growth, and maximising shareholder value for B2B tech businesses. He has led three successful PE exits valued at $1.2 billion. Known for his strategic vision and strong operational skills, Colin drives multi-national growth and is a relationship-builder with an extensive network across EMEA, the US, and APAC.

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Why Is Measuring Customer Satisfaction So Important?
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5 Point Plan for Super-Connected Customer Experience
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
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Are Digital Channels Really Any Cheaper?
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Artificial Intelligence in the Contact Centre: What You Should REALLY Know
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The Do’s and Don’ts of Digital Self-Service
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3 Strategies to Create a Kinder Customer Experience
Is On-Screen Clutter Getting in the Way of Good Customer Service?
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How to Improve Customer Experience Management (CEM)
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5 Ways to Eliminate Waste and Re-Energise Your Contact Centre
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How Can I Improve the Productivity of Gen Z and Millennial Advisors?
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Omnichannel – What Is an Acceptable Waiting Time?
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20 Contact Centre Objectives
How to Better Integrate Customer Service and Marketing
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Are You Getting the Most From Your Technology?
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What Role Will Chatbots Play in 2020?
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How to Develop a Digital Service Strategy
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13 Things Every Contact Centre Advisor Needs to Know
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7 Tips for Great Social Customer Service in the Cloud
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7 Live Chat and Co-Browsing Tips
Business Corporate Protection Safety Security Concept
Why Do I Need Better Contact Centre Security?
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18 Ways to Improve the Effectiveness of Your Digital Customer Service
How Do I Integrate Contact Centre Technology With My CRM System?
14 Tips to Provide a Kind Customer Experience