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Articles - Colin Hay

Colin Hay, Former VP at Puzzel

Connect with Colin on LinkedIn

Why Is Measuring Customer Satisfaction So Important?

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5 Point Plan for Super-Connected Customer Experience

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

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Are Digital Channels Really Any Cheaper?

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Artificial Intelligence in the Contact Centre: What You Should REALLY Know

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The Do’s and Don’ts of Digital Self-Service

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3 Strategies to Create a Kinder Customer Experience

Is On-Screen Clutter Getting in the Way of Good Customer Service?

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How to Improve Customer Experience Management (CEM)

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5 Ways to Eliminate Waste and Re-Energise Your Contact Centre

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How Can I Improve the Productivity of Gen Z and Millennial Advisors?

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Omnichannel – What Is an Acceptable Waiting Time?

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20 Contact Centre Objectives

How to Better Integrate Customer Service and Marketing

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Are You Getting the Most From Your Technology?

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What Role Will Chatbots Play in 2020?

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How to Develop a Digital Service Strategy

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13 Things Every Contact Centre Advisor Needs to Know

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7 Tips for Great Social Customer Service in the Cloud

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7 Live Chat and Co-Browsing Tips

Business Corporate Protection Safety Security Concept

Why Do I Need Better Contact Centre Security?

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18 Ways to Improve the Effectiveness of Your Digital Customer Service

How Do I Integrate Contact Centre Technology With My CRM System?

14 Tips to Provide a Kind Customer Experience

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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