Articles - Colin Hay

Colin Hay, is Former VP at Puzzel and is an international C-level leader with expertise in market penetration, scaling growth, and maximising shareholder value for B2B tech businesses. He has led three successful PE exits valued at $1.2 billion. Known for his strategic vision and strong operational skills, Colin drives multi-national growth and is a relationship-builder with an extensive network across EMEA, the US, and APAC.

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magnifying glass with a target in the middle and the words 'contact centre objectives'
20 Contact Centre Objectives
Improve NPS Score
16 Ways to Improve Your Net Promoter Score (NPS)
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14 Ideas for Providing a Memorable Customer Experience
The Top Qualities for a Contact Centre Advisor
How Can Technology Prevent Understaffing?
11 Ways to Secure More Budget for Your Contact Centre
12 Top Uses of Artificial Intelligence in the Contact Centre
14 Ways to Improve Security for Customers
12 Ways to Increase the Take-Up of Digital Channels
14 Contact Centre Problems and Solutions
10 Techniques to Reduce Time Spent on ID and Verification
Which Technologies Give the Best Return on Investment (ROI)?
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
Ten Strategies for Removing Unnecessary Customer Contacts
A wave of social media moving from electrical devices
How to Develop a Digital Service Strategy
14 Tips to Provide a Kind Customer Experience
Why Is Measuring Customer Satisfaction So Important?
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The Do’s and Don’ts of Digital Self-Service
A white woman with long brown hair wears a headset
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
23 Contact Centre Predictions for 2019
17 Top Tips for Multichannel Customer Service
11 Tips to Create and Maintain Loyal Customers
11 Customer Retention Strategies
Will Robots Replace Humans in the Contact Centre?