Articles - Colin Hay

Colin Hay, is Former VP at Puzzel and is an international C-level leader with expertise in market penetration, scaling growth, and maximising shareholder value for B2B tech businesses. He has led three successful PE exits valued at $1.2 billion. Known for his strategic vision and strong operational skills, Colin drives multi-national growth and is a relationship-builder with an extensive network across EMEA, the US, and APAC.

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20 Contact Centre Objectives
Improve NPS Score
16 Ways to Improve Your Net Promoter Score (NPS)
14 Tips to Provide a Kind Customer Experience
How Can Technology Prevent Understaffing?
A wave of social media moving from electrical devices
How to Develop a Digital Service Strategy
People holding up 5 stars
14 Ideas for Providing a Memorable Customer Experience
12 Top Uses of Artificial Intelligence in the Contact Centre
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
11 Ways to Secure More Budget for Your Contact Centre
Will Robots Replace Humans in the Contact Centre?
10 Techniques to Reduce Time Spent on ID and Verification
A white woman with long brown hair wears a headset
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
Caucasian girl jumping on bed
5 Ways to Eliminate Waste and Re-Energise Your Contact Centre
The Top Qualities for a Contact Centre Advisor
11 Customer Retention Strategies
17 Top Tips for Multichannel Customer Service
Ten Strategies for Removing Unnecessary Customer Contacts
14 Ways to Improve Security for Customers
11 Tips to Create and Maintain Loyal Customers
robots in a line
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
A clock is sat on a desk in front of a bored looking lady
Omnichannel – What Is an Acceptable Waiting Time?
Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
Why Is Measuring Customer Satisfaction So Important?
23 Ways to Improve Long-Term Productivity in the Contact Centre