Articles - Colin Hay

Colin Hay, is Former VP at Puzzel and is an international C-level leader with expertise in market penetration, scaling growth, and maximising shareholder value for B2B tech businesses. He has led three successful PE exits valued at $1.2 billion. Known for his strategic vision and strong operational skills, Colin drives multi-national growth and is a relationship-builder with an extensive network across EMEA, the US, and APAC.

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How to Improve Customer Experience Management (CEM)
14 Contact Centre Problems and Solutions
12 Ways to Increase the Take-Up of Digital Channels
How Can I Make My Contact Centre Customer-Centric?
13 Ways Technology Can Improve Employee Engagement
Which Technologies Give the Best Return on Investment (ROI)?
23 Contact Centre Predictions for 2019
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Are You Getting the Most From Your Technology?
22 Ways Technology Can…. Exceed Customer Expectations
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3 Strategies to Create a Kinder Customer Experience
Is On-Screen Clutter Getting in the Way of Good Customer Service?
How Can These Four Technologies Reduce Costs in the Contact Centre?
How to Better Integrate Customer Service and Marketing
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The Do’s and Don’ts of Digital Self-Service
Is Customer Service the New Sales and Marketing?
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5 Point Plan for Super-Connected Customer Experience
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Are Digital Channels Really Any Cheaper?
Creating a Culture of Employee Engagement
26 Contact Centre Technology Predictions for 2018
Delivering an Exceptional Customer Experience – A Three Point Plan
13 Ways Technology Can… Reduce Agent Stress
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What Role Will Chatbots Play in 2020?
An Introduction to PCI DSS Compliance for Contact Centres
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7 Tips for Great Social Customer Service in the Cloud