Articles - Colin Hay

Colin Hay, is Former VP at Puzzel and is an international C-level leader with expertise in market penetration, scaling growth, and maximising shareholder value for B2B tech businesses. He has led three successful PE exits valued at $1.2 billion. Known for his strategic vision and strong operational skills, Colin drives multi-national growth and is a relationship-builder with an extensive network across EMEA, the US, and APAC.

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Business Corporate Protection Safety Security Concept
Why Do I Need Better Contact Centre Security?
How Do I Integrate Contact Centre Technology With My CRM System?
8 Technologies That Help to Improve Agent Productivity
What Makes a Good Agent Experience?
16 Top Uses for Cloud Contact Centre Technology
How to Use Psychology to Improve the Customer Experience
A clock is sat on a desk in front of a bored looking lady
Omnichannel – What Is an Acceptable Waiting Time?
21 Practical Techniques to Boost Customer Satisfaction in Six Weeks
A trail of lit up dust
18 Ways to Improve the Effectiveness of Your Digital Customer Service