Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - ContactBabel
Next
RECENT
POPULAR
What Is Workforce Management (WFM)?
A Guide to Call Centre Forecasting
Call Center Quality Assurance
Workforce Management Scheduling
How Are Contact Centres Getting More Their WFM Systems?
How Video Can Support Business Interactions
Types of Outbound Dialer
Recording Calls In Contact Centres
Take Part in the 2023 UK Contact Centre Decision-Makers’ Guide
Scripting in outbound calls
Typical applications for call recording
Outbound dialling to mobile phones
Call blending
The Future of Voice in the Contact Centre
An Introduction to… Workforce Management Applications
Outbound dialling issues
Mishearing on Customer Calls Costing Contact Centres £246m a Year
Take Part: The UK Contact Centre Decision-Makers’ Guide
Social Media Customer Service – Small but Deadly?
Types Of Call Recording
Business Intelligence
Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide
An Outbound Call Centre Explained
The Relationship Between Adherence and Forecasting
Next
Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
Guide: Five Steps to Mastering Conversation Intelligence
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar
Latest Blogs
How to Extract Valuable Insights With Text Analysis
The New CX – AI and Agents in Conversation
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?