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Articles - Craig Pumfrey

Craig Pumfrey, VP Marketing, Sabio

Connect with Craig on LinkedIn

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Finalists Announced for the ECCCSAs 2024

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Winners of 2024 UK National Contact Centre Awards Announced

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2024 UK National Contact Centre Award Winners Announced

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2024 European Contact Centre & Customer Service Awards Open for Entries

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Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists Announced

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GenAI Expert Nina Schick Is Confirmed for Disrupt

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The UK National Contact Centre Awards 2024 Are OPEN!

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ECCCSA 2023 Winners Announced

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Sabio Group Launches CX Realities 2023

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Finalists Announced for the European Contact Centre & Customer Service Awards 2023

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Winners Announced at the UK National Contact Centre Awards 2023

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Industry Awards Opens for Entries

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Finalists Announced for Contact Centre Awards

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10 Top Take-Aways From DISRUPT CX 2019

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30 Tips to Improve Your Call Quality Monitoring

How Can Technology… Make Life Easier for My Customers?

Trade Secrets: Simple Ways to Improve Call Scripting

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What to Look for When Buying an Agent Desktop

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How do I… Get the Best from a Multi-Channel Contact Centre?

How do I… Get a single view of the customer?

What to look for when buying speech analytics

How technology can make life easier for the contact centre agent

15 Tips to Improve Quality Monitoring

Is Email on its Way Out?