Translate

Articles - Craig Pumfrey

Craig Pumfrey, VP Marketing, Sabio

Connect with Craig on LinkedIn

lady monitoring stats

30 Tips to Improve Your Call Quality Monitoring

Gold trophy with gold and black background

2024 European Contact Centre & Customer Service Awards Open for Entries

Golden trophy with falling star-shaped spangles on purple background

Winners of 2024 UK National Contact Centre Awards Announced

Trophy on a podium

Finalists Announced for the ECCCSAs 2024

channel chat

How do I… Get the Best from a Multi-Channel Contact Centre?

How to Reduce Agent Time Spent on Data Entry

Champion golden trophy for winner

2024 UK National Contact Centre Award Winners Announced

Is Email on its Way Out?

Speech analytics: Where is the best return on investment?

Trade Secrets: Simple Ways to Improve Call Scripting

Awards evening concept with red carpet

The UK National Contact Centre Awards 2024 Are OPEN!

15 Tips to Improve Quality Monitoring

Can a Unified Desktop Improve Agent Productivity?

A picture of a shopping trolley

What to Look for When Buying an Agent Desktop

How technology can make life easier for the contact centre agent

What to look for when buying speech analytics

Illustration of a megaphone making an announcement

Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists Announced

Hand holding megaphone with paper and checkmark

GenAI Expert Nina Schick Is Confirmed for Disrupt

Awards ceremony concept with golden lights

ECCCSA 2023 Winners Announced

A rocket flying out of laptop screen

Sabio Group Launches CX Realities 2023

Awards podium in gold

Finalists Announced for the European Contact Centre & Customer Service Awards 2023

tipped-over-trophy

Winners Announced at the UK National Contact Centre Awards 2023

A hand holding a ballot paper - vote concept

Industry Awards Opens for Entries

Golden star shape with sparks effect

Finalists Announced for Contact Centre Awards