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Articles - Craig Pumfrey

Craig Pumfrey, VP Marketing, Sabio

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30 Tips to Improve Your Call Quality Monitoring

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2024 UK National Contact Centre Award Winners Announced

How do I… Get a single view of the customer?

15 Tips to Improve Quality Monitoring

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Winners of 2024 UK National Contact Centre Awards Announced

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How do I… Get the Best from a Multi-Channel Contact Centre?

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Finalists Announced for the ECCCSAs 2024

Is Email on its Way Out?

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What to Look for When Buying an Agent Desktop

What to look for when buying speech analytics

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2024 European Contact Centre & Customer Service Awards Open for Entries

How Can Technology… Make Life Easier for My Customers?

Trade Secrets: Simple Ways to Improve Call Scripting

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The UK National Contact Centre Awards 2024 Are OPEN!

Speech analytics: Where is the best return on investment?

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Industry Awards Opens for Entries

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Winners Announced at the UK National Contact Centre Awards 2023

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Finalists Announced for the European Contact Centre & Customer Service Awards 2023

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Sabio Group Launches CX Realities 2023

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ECCCSA 2023 Winners Announced

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Finalists Announced for Contact Centre Awards

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GenAI Expert Nina Schick Is Confirmed for Disrupt

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Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists Announced

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10 Top Take-Aways From DISRUPT CX 2019