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Articles - Customer Satisfaction (CSAT)

Discover our range of materials on measuring and improving CSAT scores in contact centres.

How to Get More From Your Customer Satisfaction (CSat) Scores

10 Things They Won’t Tell You About Live Chat

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Positive Language for Customer Service Conversations – With Examples

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

8 Ways to Improve Chatbots and Boost Customer Satisfaction

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The Top 10 Most Important Call Centre Metrics

9 Strategies to Improve Customer Satisfaction

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

How to Predict Call Abandon Rates Based on Service Level

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

Live Chat Probably Costs More than Phone Call

Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

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Positive Statements to Increase Customer Satisfaction

What is a Spike in Call Volumes?

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What is a Key Performance Indicator (KPI)?

31 Tips to Improve Customer Satisfaction

What is Average Speed of Answer?

The Do’s and Don’ts of Homeworking

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Top 10 Smart Call Centre Goals

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15 Scheduling Mistakes You Need to Avoid at All Cost

The Best Words to Rescue an Unhappy Customer Experience

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15 Speed Tips for Reducing Repeat Contacts

Why Great Leaders Encourage Entrepreneurism