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Articles - Customer Satisfaction (CSAT)

Discover our range of materials on measuring and improving CSAT scores in contact centres.

8 Key Elements of a Customer Experience CX Lifecycle

The Key Elements of a CX Lifecycle and Ways to Improve It

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21 Tips to Make Your Customers Feel Truly Valued

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

The best ways to end an inbound complaint call

58 Ways to Change Your Contact Centre

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15 Scheduling Mistakes You Need to Avoid at All Cost

Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction

Recorded Webinar: The Best Ways to Improve Customer Satisfaction

A Complaining Customer is Your Most Important Customer

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15 Speed Tips for Reducing Repeat Contacts

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What is a Key Performance Indicator (KPI)?

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5 Great Methods to Improve Your Customer Satisfaction Score

What KPI is the most valuable in improving NPS / CSAT?

The Most Valuable KPI to Improve NPS/CSAT

How to make your customers feel loved

How to Personalise Customer Interactions

How Can Agents Sound More Authentic?

33 Quick Wins for Performance and Quality

Debunking the Customer Effort Score

The Hidden Gems of Outbound Dialling Technology

The Best Words to Rescue an Unhappy Customer Experience

7 Ways to Deal With an Angry Customer

How to Get More From Your Customer Satisfaction (CSat) Scores

Why Is Measuring Customer Satisfaction So Important?