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Articles - Customer Service

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The Evolution of the Contact Centre

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How to Write Good Customer Support Live Chat Scripts – With Examples

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Live Chat Quality – 7 Training Exercises to Improve It

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15 Clarifying Questions For Customer Service

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The AI Revolution – How Contact Centres Are Adapting

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How to Write a Great Customer Service Letter – With Examples

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Mastering IVR – What to Do and Avoid

What Should You Name Your Contact Centre

What Should You Name Your Call Centre?

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Examples of Customer Care Mission Statements

Hello, my name is

Do I Have to Give My Full Name to a Customer?

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10 Examples of Customer Service Activities

Tips for Emotional Intelligence

15 Tips for Building Emotional Intelligence in Customer Service

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Top 10 Customer Service Team Leader Interview Questions – With Examples

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Top 10 Onboarding Metrics – Are You Using Them?

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What It Really Takes to Deliver Luxury Customer Service – With Examples

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How to Deal With an Indecisive Customer

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The 7 Cs of Effective Communication

21 Great Ways to Personalise Your Customer Interactions

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Create the Perfect Contact Centre by 2030

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Training Cheat Sheet – Effective Questioning

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When is the Best Time to Ring A Call Centre?

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What Is the Difference Between an Abandoned, a Missed and a Lost Call?

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Customer Service: 50 Nice Words to Say to Someone