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Articles - Customer Service

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Stop Doing These Stupid Things to Your Customers

TED Questions for Customer Service

15 TED Questions for Customer Service – With Examples

Replace negative Words With Positive Words

Negative VS Positive Words in Customer Service – With Examples

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The Best Ways to Start and End a Customer Conversation

Questioning Techniques

6 Effective Questioning Techniques for Customer Service

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

How To Deal With Vulnerable Customers

Group of people holding the SORRY written speech bubble

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

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The Definitive Guide to Improving Agents’ Customer Service Vocabulary

Acknowledgement Statements text written on notebook

The Top 10 Acknowledgement Statements for Customer Service

A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service

The Best Courtesy Words and Expressions to Use in Customer Service

Green envelope and dear valued customer letter

Stop Saying “Dear Valued Customer” – Say This Instead

Funnel Questions for Customer Service

How to Use Funnel Questions – With Examples

Call Centre Power Words for Customer Service

100 Power Words to Use in Customer Service with Examples

magnifying glass with a target in the middle and the words 'contact centre objectives'

20 Contact Centre Objectives

Customer Service Quotes with three quote frames on coloured background

100 Excellent Customer Service Quotes

call centre abbreviations

Call Centre Abbreviations to Speed up Wrap Time

Steps to writing a great customer service letter on computer screen

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

Call Centre Etiquette What Not to Say

15 Things You Should Never Say to a Customer

The Phonetic Alphabet - in a frame of letters

The Phonetic Alphabet and How it Improves Customer Service

A white notebook on a yellow background and five stars - 5 star customer service skills

The 5-Star Customer Service Skills Your Team Really Need

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Customer Service Language – With Examples

Compliment Words Customer Service - wordcloud

100 Complimentary Words and Phrases to Use in Customer Service

People on phones in a queue

IVR Messaging: 11 Examples of On-Hold Messages to Keep Customers Engaged

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service