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Articles - Daniel Ord

Daniel Ord at OmniTouch International

30 Tips on How to Improve Contact Centre Productivity

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Call Centre Quality Assurance: How to Create an Excellent QA Programme

10 Experts Share Their Favourite Advice on... Call Centre Coaching

Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice

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Recorded Webinar: Building a Productive and Efficient Contact Centre

10 Experts Share Their Favourite Advice on Quality Assurance

Video: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Experts Share Their Favourite Advice on Employee Engagement

Video: Employee Engagement – 10 Experts Share Their Favourite Advice

10 Experts Share Their Favourite Advice on... Call Centre Metrics

Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice

10 Experts Share Their Favourite Advice for... Remote Working

Video: Remote Working – 10 Experts Share Their Favourite Advice

4 Key Objectives to Improve Productivity and Customer Experience

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Recorded Webinar : A Smarter Approach to Contact Centre QA – Video

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What Is a Knowledge Base? – With a Definition, Uses and Mistakes to Avoid

Recorded Webinar: How to Make Your Agents More Productive

Recorded Webinar: How to Make Your Agents More Productive (2019)

Net Promoter Score (NPS) is becoming less Important

How to Forecast With Limited Data

8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

How to Calculate Productivity in the Contact Centre

Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job

How to Inspire Contact Centre Agents to Improve Their Performance

New Year Resolution Ideas for Your Call Centre

The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average