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About Us
Articles - Daniel Ord
Daniel Ord at OmniTouch International
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30 Tips on How to Improve Contact Centre Productivity
Call Centre Quality Assurance: How to Create an Excellent QA Programme
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Recorded Webinar: Building a Productive and Efficient Contact Centre
Video: Quality Assurance – 10 Experts Share Their Favourite Advice
Video: Employee Engagement – 10 Experts Share Their Favourite Advice
Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice
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4 Key Objectives to Improve Productivity and Customer Experience
Recorded Webinar : A Smarter Approach to Contact Centre QA – Video
What Is a Knowledge Base? – With a Definition, Uses and Mistakes to Avoid
Recorded Webinar: How to Make Your Agents More Productive (2019)
Net Promoter Score (NPS) is becoming less Important
How to Forecast With Limited Data
8 Ideas to Help Contact Centre Agents Be Better at Their Jobs
How to Calculate Productivity in the Contact Centre
Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job
How to Inspire Contact Centre Agents to Improve Their Performance
New Year Resolution Ideas for Your Call Centre
The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
