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About Us
Articles - Daniel Ord
Daniel Ord at OmniTouch International
RECENT
POPULAR
How to Calculate Productivity in the Contact Centre
How to Forecast With Limited Data
Call Centre Quality Assurance: How to Create an Excellent QA Programme
What Is a Knowledge Base? – With a Definition, Uses and Mistakes to Avoid
30 Tips on How to Improve Contact Centre Productivity
4 Key Objectives to Improve Productivity and Customer Experience
The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average
8 Ideas to Help Contact Centre Agents Be Better at Their Jobs
Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice
Video: Quality Assurance – 10 Experts Share Their Favourite Advice
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
How to Inspire Contact Centre Agents to Improve Their Performance
New Year Resolution Ideas for Your Call Centre
Video: Employee Engagement – 10 Experts Share Their Favourite Advice
Net Promoter Score (NPS) is becoming less Important
Recorded Webinar: How to Make Your Agents More Productive (2019)
Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job
Video: Remote Working – 10 Experts Share Their Favourite Advice
Recorded Webinar : A Smarter Approach to Contact Centre QA – Video
Recorded Webinar: Building a Productive and Efficient Contact Centre
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
