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Articles - Daniel Ord

Daniel Ord at OmniTouch International

How to Calculate Productivity in the Contact Centre

Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job

New Year Resolution Ideas for Your Call Centre

30 Tips on How to Improve Contact Centre Productivity

Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice

Video: Employee Engagement – 10 Experts Share Their Favourite Advice

4 Key Objectives to Improve Productivity and Customer Experience

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Call Centre Quality Assurance: How to Create an Excellent QA Programme

How to Inspire Contact Centre Agents to Improve Their Performance

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What Is a Knowledge Base? – With a Definition, Uses and Mistakes to Avoid

Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice

Video: Quality Assurance – 10 Experts Share Their Favourite Advice

How to Forecast With Limited Data

Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice

Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice

Video Image: Remote Working – 10 Experts Share Their Favourite Advice

Video: Remote Working – 10 Experts Share Their Favourite Advice

Video Image: Call Centre Metrics – 10 Experts Share Their Favourite Advice

Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice

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Recorded Webinar : A Smarter Approach to Contact Centre QA – Video

8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average

Recorded Webinar: How to Make Your Agents More Productive

Recorded Webinar: How to Make Your Agents More Productive (2019)

Net Promoter Score (NPS) is becoming less Important

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Recorded Webinar: Building a Productive and Efficient Contact Centre