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Articles - Douglas Jackson

Discover and explore our Douglas Jackson content collection, including articles, blogs, news stories, case studies, resources and more.

Douglas Jackson

10 Halloween Ideas and Party Games for Customer Service Teams

Talkdesk April Webinar box

Editor's Pick

Thumbnail From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

Thumbnail Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

Thumbnail Get Ahead of KPI Fluctuations in Your Contact Centre

Get Ahead of KPI Fluctuations in Your Contact Centre

Thumbnail Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

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