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Articles - Email
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Video: The Secrets to Writing Better Customer Emails
15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour
Helpdesk 101 – An Introduction to Helpdesk Technology
Meeting Changing Expectations Around Email Customer Service
Customer Service Emails and Letters: How to Review and Improve Your Templates
Staffing Calculator for Email Queues
21 Quick Wins for Dealing With Chat and Email
Making Your Customer Service Writing Simple, Friendly and Personal
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
Negative VS Positive Words in Customer Service – With Examples
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
How to Refocus Team Leaders From Spending Too Long on Email
10 Top Tips to Improve Email in the Call Centre
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1 in 5 Contact Centres Have an Email Service Level of More Than One Day
Recorded Webinar: Best Practices for Voice, Email and Webchat
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
Trend Watching: What’s Happening to Contact Centre Email?
8 Ways to Improve Email Handling in the Contact Centre
7 Mistakes to Avoid With Customer Service Emails
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