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Articles - Email
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Staffing Calculator for Email Queues
Negative VS Positive Words in Customer Service – With Examples
How to Assess Quality on Email and Live Chat in the Contact Centre
Video: The Secrets to Writing Better Customer Emails
Customer Service Apologies – Keeping Sorry Fresh and Sincere
15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour
Making Your Customer Service Writing Simple, Friendly and Personal
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
How to Write to Vulnerable Customers
Customer Service Emails and Letters: How to Review and Improve Your Templates
10 Top Tips to Improve Email in the Call Centre
Is Email on its Way Out?
Meeting Changing Expectations Around Email Customer Service
7 Mistakes to Avoid With Customer Service Emails
7 Ways to Build an Emotional Connection by Email
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
How to deal with poor service on other channels
8 Ways to Improve Email Handling in the Contact Centre
Helpdesk 101 – An Introduction to Helpdesk Technology
Five Ways to Win With Email Customer Service
How to Refocus Team Leaders From Spending Too Long on Email
Top tips for email and web chat
21 Quick Wins for Dealing With Chat and Email
1 in 5 Contact Centres Have an Email Service Level of More Than One Day
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
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The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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