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Articles - Emotion

Discover our range of materials on understanding and managing emotion in contact centre interactions for better outcomes.

Why Emotion Is the New Frontier in Customer Relations

3 Ways to Get Your Customers to Love Your Contact Centre

9 Strategies to Improve Customer Satisfaction

How to Measure Customer Emotion

Most Contact Centres Do Not Measure Emotion in Their Metrics

Live Chat Probably Costs More than Phone Call

Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics

The Top Qualities for a Contact Centre Advisor

How to Build an Emotional Connection with Customers

How to Give Feedback to an Employee… Without Upsetting Them

emotion balloons

What is Emotional Intelligence?

emoji

What is an Emoji?

Create Room to Breathe Instead of Making Knee-Jerk Reactions

Emojis in Customer Service – Cheeky or Charming?

Turning Complaining Customers into Fans

The Top Words and Phrases Customers Use to Express their Dissatisfaction

Maintel AI Readiness WP Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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