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About Us
Articles - Emotion
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RECENT
POPULAR
5 Customer Engagement Strategies That You Cannot Ignore
How to Handle Emojis in Customer Service
How to Use Psychology to Improve the Customer Experience
Emotional Connections: The Building Blocks of Customer Loyalty
Why Emotion Is the New Frontier in Customer Relations
3 Ways to Get Your Customers to Love Your Contact Centre
9 Strategies to Improve Customer Satisfaction
How to Measure Customer Emotion
Most Contact Centres Do Not Measure Emotion in Their Metrics
Live Chat Probably Costs More than Phone Call
Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics
The Top Qualities for a Contact Centre Advisor
How to Build an Emotional Connection with Customers
How to Give Feedback to an Employee… Without Upsetting Them
What is Emotional Intelligence?
What is an Emoji?
Create Room to Breathe Instead of Making Knee-Jerk Reactions
Emojis in Customer Service – Cheeky or Charming?
Turning Complaining Customers into Fans
The Top Words and Phrases Customers Use to Express their Dissatisfaction
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
