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Articles - Emotion
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How to Handle Emojis in Customer Service
How to Use Psychology to Improve the Customer Experience
Emotional Connections: The Building Blocks of Customer Loyalty
Why Emotion Is the New Frontier in Customer Relations
3 Ways to Get Your Customers to Love Your Contact Centre
9 Strategies to Improve Customer Satisfaction
How to Measure Customer Emotion
Most Contact Centres Do Not Measure Emotion in Their Metrics
Live Chat Probably Costs More than Phone Call
Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics
The Top Qualities for a Contact Centre Advisor
How to Build an Emotional Connection with Customers
How to Give Feedback to an Employee… Without Upsetting Them
What is Emotional Intelligence?
What is an Emoji?
Create Room to Breathe Instead of Making Knee-Jerk Reactions
Emojis in Customer Service – Cheeky or Charming?
Turning Complaining Customers into Fans
The Top Words and Phrases Customers Use to Express their Dissatisfaction
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!