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About Us
Articles - Emotion
Previous
RECENT
POPULAR
Turning Complaining Customers into Fans
How to Handle Emojis in Customer Service
5 Customer Engagement Strategies That You Cannot Ignore
How to Improve the Customer Experience – With a Checklist
Emojis in Customer Service – Cheeky or Charming?
Understanding the Use of Emotion and Logic in Sales
How to Measure Sentiment in the Contact Centre
Video: How to Target the Feelings That Drive Customer Behaviours
What is Emotional Intelligence?
Industry Stepping Up With Wellbeing and DE&I Strategies
How to Improve Your Customer Service With Emotional Intelligence
3 Ways to Get Your Customers to Love Your Contact Centre
How Emotion Analytics Can Benefit Your Business
Create Room to Breathe Instead of Making Knee-Jerk Reactions
Most Contact Centres Do Not Measure Emotion in Their Metrics
Most Contact Centres Still Don’t Measure Customer Emotion in Their Metrics
Why Emotion Is the New Frontier in Customer Relations
Expert Strategies to Improve Customer Happiness
How to Integrate Emotion Into Customer Relationships
Creating Memorable Customer Experiences With Emotional Intelligence
Previous
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
