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Articles - Emotion
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RECENT
POPULAR
The Top Words and Phrases Customers Use to Express their Dissatisfaction
Customer Effort and Emotion – 10 Reasons to Take Action Today
How to Build an Emotional Connection with Customers
21 Tips to Make Your Customers Feel Truly Valued
3 Proven Ways to Cheer Up Your Team
How to Develop Empathy as a Skill in Your Frontline Teams
15 Tips for Building Emotional Intelligence in Customer Service
What is an Emoji?
9 Strategies to Improve Customer Satisfaction
Five Steps to Map Emotions Onto the Customer Journey
How to Measure Customer Emotion
What Is Sentiment Analysis – How’s It Used in Call Centres?
Emotional Intelligence FAQs Answered by an Expert
The Top Qualities for a Contact Centre Advisor
10 Innovative Ways to Create Customer Value
How to Give Feedback to an Employee… Without Upsetting Them
Live Chat Probably Costs More than Phone Call
A Guide to Contact Centre Sentiment Analysis
Podcast: How Can You Use Customer Emotions to Your Advantage?
Video: 3 Ways to Measure Customer Emotion in the Contact Centre
Emotional Connections: The Building Blocks of Customer Loyalty
7 Steps to Evoke the Emotions You Want From Your Customers
How to Use Psychology to Improve the Customer Experience
Get Started With Proactive Customer Service
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
