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Articles - Empathy

A selection of articles about empathy, one of the most important skills that an agent should have.

6 Steps to Improve the Customer Experience

Communicate with charisma…how to flick the charisma switch

10 Customer Service Skills That Every Contact Centre Advisor Must Have

Sticks with customer loyalty program on an office table.

7 Key Ideas for Winning Customer Loyalty

Recorded Webinar: How to Improve Rapport with the Customer

Rapport-Building Tips

How to Build Customer Trust From the Contact Centre

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Treating every call like it’s the first

How to Improve Empathy in the Call Centre

22 Top Tips to Improve your Customer Surveys

Empathy Statements Explained Video Cover

Video: What’s the Difference Between Empathy and Sympathy?

How to Handle Stress in the Call Centre

A photo of someone holding the letters "EQ"

Emotional Intelligence FAQs Answered by an Expert

The Secret to Building Real Rapport

Group of business people and software developers working as a team

13 Things Every Contact Centre Advisor Needs to Know

Ten Tips for Dealing with Customer Complaints

7 Ways to Build an Emotional Connection With Callers

10 Top Tips to Improve Email in the Call Centre

How to Make a Good Script Invisible to the Customer

The Top Qualities for a Contact Centre Advisor

50 Ideas to Transform Your Contact Centre

cogs in brain

Soft Skills in Call Centres

Empathy Statement Examples Video Cover Chris Mounce

Video: 4 Examples of Customer Service Empathy Statements

Word Empathy made of colorful letters and faces drawn on notes

What Is Empathy?

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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