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Articles - Empathy
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A selection of articles about empathy, one of the most important skills that an agent should have.
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POPULAR
How to Build Customer Trust From the Contact Centre
9 Lessons From the Connect Assist Contact Centre
Time for a call centre exchange?
7 Ways to Build an Emotional Connection With Callers
The best ways to end an inbound complaint call
Support Employees Handling Emotionally Challenging Calls With Empathy
What’s the Difference Between Empathy and Sympathy?
How to Build an Emotional Connection with Customers
How to Handle Stress in the Call Centre
Emojis in Customer Service – Cheeky or Charming?
What Is Empathy?
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
Six of The Best Advisor Behaviours and How Technology Can Develop Them
Developing empathy in the call centre
22 Top Tips to Improve your Customer Surveys
Seven music on-hold tracks to avoid
How to Deal With Difficult Customers
Emotional Intelligence FAQs Answered by an Expert
4 Examples of Customer Service Empathy Statements
What can contact centres learn from market traders?
The Top Qualities for a Contact Centre Advisor
50 Ideas to Transform Your Contact Centre
Communicate with charisma…how to flick the charisma switch
Recorded Webinar: How to Improve Rapport with the Customer
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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