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About Us
Articles - Empathy
A selection of articles about empathy, one of the most important skills that an agent should have.
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The Best Ways to Use Call Scripts
What can contact centres learn from market traders?
The Top Ten Customer Annoyances to Avoid
Recorded Webinar :Building a Positive Culture in the Contact Centre
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
Recorded Webinar: Building Emotional Intelligence into the Contact Centre
Only 2% of Advisors Have Great Levels of Rapport and Empathy
Ten Tips to Provide a Greater Webchat Experience
Six of The Best Advisor Behaviours and How Technology Can Develop Them
Why Empathy in Customer Service Is Not Enough
Best-Practice Ideas for Improving Performance
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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Report: Empowering Frontline Leadership with AI
eBook: The Top 10 CX Trends for 2025
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Call and Contact Centre Expo
Latest Blogs
Call Centre Compliance Checklist Template
Customer Experience vs. Customer Service: What’s the Difference?
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
