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Articles - Empowering Agents
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Top 10 Smart Call Centre Goals
Do You Want to Be a Manager or a Leader?
Best-Practice Ideas for Improving Performance
5 Ways to Empower Your Agents
7 Ways to Deal With an Angry Customer
36 Tips for Improving Performance and Quality
11 Things You Can Learn From the Siniat Contact Centre
4 Ways to Get Your Customers Singing a Different Tune
15 Steps to an Improved Customer Experience
60 Tips for Terrific Performance
19 Ways to Exceed Your Customers’ Expectations
20 Tips for Creating Super Agents
Giving Recognition is the Best Way to Motivate Agents
It’s Not Empowerment Unless You Trust People
Five pointers to improving customer experiences
Recorded Webinar: Making an Impact with your Voice
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!