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Articles - Empowering Agents

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

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Empowering the Connected Rep to Drive Customer Service Success

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16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

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9 Ways That the Contact Centre Advisor Role Will Change in the Future

How to Create a Productive Culture in a Small Contact Centre

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7 Ideas You Can Learn from the Gloucester Intercall Contact Centre

19 Things We Learnt at the MOO Contact Centre

5 Ways to Empower Your Agents

4 Ways to Get Your Customers Singing a Different Tune

15 Steps to an Improved Customer Experience

Giving Recognition is the Best Way to Motivate Agents

Five pointers to improving customer experiences

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Recorded Webinar: Making an Impact with your Voice

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Positive Habits for Your Contact Centre Team

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How to Help Your Agents Be More Positive

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20 Tips for Creating Super Agents

Best-Practice Ideas for Improving Performance