Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - EvaluAgent

Discover and explore our EvaluAgent content collection, including articles, blogs, news stories, case studies, resources and more.

Award trophy on dark background

Evaluagent Takes Bronze in Stevie Awards

Game screen with chest and scores gamification concept

Game On! 12 Use Cases for Gamification

target icon on top of colourful puzzle blocks

Evaluagent and Assembled Unite to Boost Employee Engagement

Happy employees working at desks

Evaluagent Ranks in Flexa100 List

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Notepad with magnifying glass and pencil

How Often You Should Review Your Scorecards

Winning team is holding trophy in hands.

Evaluagent Continues Winning Streak

Magnifying glass looking at person icon with key

The Key to Securing a Lower Agent Attrition Rate

CX concept with stars on wooden blocks

5 Ways to Use Data to Improve Your CX

Nomination and award concept with medals

CEO Reveals Evaluagent Named as a Contact Center Solution Finalist

Employee engagement on block stacks with icons

Why Employee Engagement Is Your Best Attrition Reduction Strategy

Happy call centre agents

How to Use AI to Reduce Contact Centre Attrition

Empowered employee pushing rock up hill

How to Empower Agents to Improve Customer Service

Customer Service Agents With Headsets Working In A Call Center

16 Ways to Reduce AHT – Without Damaging the Customer Experience

Improvement concept with icons in cogs

7 Ways to Improve Performance With Automation

'Quiet quitting' on yellow sticker on computer with clock and notebook.

How to Combat Quiet Quitting

Launch concept illustration with a rocket

EvaluagentCX Has Launched – Here’s What It Means for CX

Gold number 17 on coloured background

EvaluAgent Ranks #17 on Best UK Software Companies List

Person holding open book with magic golden key

How to Unlock Agent Motivation With Gamification

A hand showing 100% on the back of a phone

Make Every Interaction Count With 100% Analytics

Evolution concept with people on steps

The Evolution of Contact Centre Management in the Remote Era

Remote worker at home

3 Problems Remote Agents Face and How to Solve Them

Compliance and law concept with a gavel and balance scales

5 Things You Need to Know About Consumer Duty Compliance

Unlocking loyalty concept with key being put into glowing keyhole

Why First Contact Fixes Are Key to Customer Loyalty

Latest Reports

report image for $projectTitle

Guide: AI Onboarding Made Easy

Scorebuddy QA Platform on G2 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise