Articles - EvaluAgent

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14 Tips to Provide a Kind Customer Experience
Group of company employees having fun in team building meeting
5 Strategies to Improve Coaching and Engagement in Your Contact Centre
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How QA Software Can Help Solve Your Contact Centre’s Key Challenges
How Do I… Make Time for Agent Training?
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What Are Soft Skills?
Empathy Statement Examples Video Cover Chris Mounce
Video: 4 Examples of Customer Service Empathy Statements
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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)
3D Data analytics on different devices phone or laptop
5 Considerations When Choosing a Tech Stack for Your Contact Centre
13 Ways Technology Can Improve Employee Engagement
16 Things Your Contact Centre Might Be Getting Wrong
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Evaluagent Introduces a Refreshed Brand Identity
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7 Predictions for 2025: What Does Next Year Hold for the Contact Centre?
What is Quality Assurance and Why it Matters video cover
Video: What Is QA and Why Does It Matter?
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The Evaluagent Contact Center Performance Summit 2024: Our Highlights
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How the AI-Human Partnership Drives Success
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Game On! 12 Use Cases for Gamification
Myths written on blocks
3 Prevailing Contact Centre Myths and How to Banish Them
Choice and difference concept with a white and blue arrow pointing in different directions
The Difference Between BPO and Call Centres
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
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How to Keep That Startup Magic Through Scaling and Growth
Notepad with magnifying glass and pencil
How Often You Should Review Your Scorecards
What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters
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5 Tips for Improving Agent Performance
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Make Every Interaction Count With 100% Analytics

Latest Reports

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Guide: AI Onboarding Made Easy
 
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