Articles - EvaluAgent

Discover and explore our EvaluAgent content collection, including articles, blogs, news stories, case studies, resources and more.

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How Can Technology… Make Life Easier for My Customers?
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5 Tips for Reducing Wait Times in Call Centres
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The Evolution of Contact Centre Management in the Remote Era
Silos: The Hidden Killer of Good Customer Experiences
7 Inventive Ideas From the extraenergy Contact Centre
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5 Must-Haves in Your Contact Centre in 2023
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Customer Service Training for Call Centre Agents
Employee recruitment concept
EvaluAgent Is Selected to Join TechNation Future Fifty 2024
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Why CX Can’t Afford to Hang Up on the Voice Channel
Quality Management Concept
Benefits and Key Features to Look for in Contact Centre QA Software
CX concept with stars on wooden blocks
5 Ways to Use Data to Improve Your CX
voice megaphone
How Do I.. Capture the Voice of the Customer?
Is Your Call Centre Performance Data Leaving Your Agents Confused?
What Is Workforce Engagement Management?
The Danger of Not Having a Comprehensive Customer Survey Programme
The CEO Interview: Jaime Scott at EvaluAgent
EvaluAgent Release Real-Time Notifications
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How to Make the Most of Your Quality Scores
A picture of a people working remotely around the globe
Maintaining Service Quality Remotely: The Webinar Series On Demand Now
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5 Tips to Measure Quality and Increase Customer Engagement
Mythbusters: Are Quality Assurance Teams All That Bad?
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7 Great Tips for Introducing Agent Self-Scoring to Your Team
How to Maintain Service Quality with Remote Teams
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How to Motivate Remote Customer Support Teams

Latest Reports

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Guide: AI Onboarding Made Easy
 
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