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Excel erlang calculator featured image
Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy
Management speak and jargon
Management Speak – 40 Words and Phrases That Make Your Team Cringe
Image showing a woman calculating the number of agents required
How to Calculate the Number of Agents Required in a Contact Centre
Call Centre Power Words for Customer Service
The Big List of 100+ Power Words to Use in Customer Service
Call centre agent - sneaky tricks employees play to avoid calls
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Group of people putting their hands in centre with the words assurance statements for customer service
The Top 10 Assurance Statements in Customer Service
rapport on chalkboard
What Is Customer Rapport? And 15 Ways to Build It
Reassurance Statements for Customer service
10 Reassurance Statements For Customer Service
A picture of reducing average handling time (AHT)
32 Tips for Reducing Average Handling Time (AHT)
Person looking confused holding abacus
How to Work Out How Many Staff You Need in a Contact Centre
The Shrinkage Formula Article Image
What is Call Centre Shrinkage and How to Calculate It?
Graphic of Good Words to Describe Yourself on a CV
The Top 50 Words to Describe Yourself on Your CV in 2024
Team Leader KPIs with wooden people and hand holding magnifying glass
9 Important Team Leader KPIs
Picture of angry person in sweater screaming at smartphone over red background
What to Say to an Angry Customer – With Example Words, Statements, and Phrases for Your Agents to Use
Person using a calculator with the words calculate contact centre occupancy
How to Calculate Occupancy in the Contact Centre
A black calculator with pen on solid blue background with the erlang c formula
Erlang C Formula – Made Simple With an Easy Worked Example
Caption showing FTE - Full Time Equivalent
How to Calculate Required FTE for Inbound Call Volumes
Yellow landline phone with speech bubbles - customer service closing statements
The Top 10 Call-Closing Statement Examples
Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
A group of files saying data, confidential, company and clients
Data Protection Act, GDPR, Consumer Duty, and Call Recording Laws in the UK
24 / 7 concept
What is the Minimum Number of Staff Required for a 24/7 Call Centre?
Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
The Top 25 Positive Words and Phrases for Customer Service
Group of people holding the SORRY written speech bubble
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
Blue, green and red plastic chips dice and Board games
Top 20 Motivational Games for the Contact Centre – Suitable for Office-Based Agents and Remote Workers
 
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