Articles - Feedback

This is a collection of articles with useful advice for methods for collecting customer feedback and how you can use the feedback that you have collected.

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Customer Service Emails and Letters: How to Review and Improve Your Templates
What I've Learned Featured Image
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
Early Warning System
Points to Cover in an Early Warning System (EWS) Or RAG Analysis
Quality Assurance Vs Team Supervisor
Quality Assurance Vs Team Supervisor
Train Team Leaders Well
Survey rating icons next to person on tablet
How to Create the Best Customer Service Survey – With Examples
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10 Feedback Examples to Improve Contact Centre Performance
A photo of someone throwing away there papers/surveys
Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate
A photo of faces being drawn, which represent feedback
Customer Service Feedback: How to Perfect Your Strategy
A photo of someone holding a yellow star against a blue background
How to Better Capture Voice of the Customer Feedback
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25 Ways to Improve Your Customer Satisfaction Surveys
A photo of someone using a tablet to complete a survey
Customer Service Surveys – Bringing Sanity to the Survey
A photo of four people holding speech bubbles over their faces
25 Good Examples of How to Collect Customer Feedback
Business People Planning Strategy Around a Desk
5 Contact Centre Improvement Strategies
23 Contact Centre Predictions for 2019
How Can I Make My Contact Centre Customer-Centric?
What Exactly Is a 360 Degree View of the Customer?
10 Best Practices to Improve Customer Service Live Chat
How to Calculate an Employee Net Promoter Score
9 Best Practices to Develop Call Quality Monitoring 
18 Things You Can Learn from the PhotoBox Contact Centre
An Introduction to… Voice of the Customer Technology
rowing effort
How to Calculate Customer Effort
How to Receive Job Feedback… Without Becoming Defensive
 
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