Articles - Feedback

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This is a collection of articles with useful advice for methods for collecting customer feedback and how you can use the feedback that you have collected.

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butterfly change
20 Tips for Managing Change in the Contact Centre
A photo of faces being drawn, which represent feedback
Customer Service Feedback: How to Perfect Your Strategy
rowing effort
How to Calculate Customer Effort
Kim Ellis How to Use the Sandwich Technique
How to Use the Sandwich Technique for Customer Service
22 Survey Cover How Do You Capture Customer Feedback?
What Are the Most Popular Methods to Gather Customer Feedback?
How Can I Make My Contact Centre Customer-Centric?
Five question marks on colorful stickers notes on the desktop
5 Critical Questions Every Contact Centre Manager Needs to Ask Right Now
18 Things You Can Learn from the PhotoBox Contact Centre
Customer Relationship Management Concept
Customer Relationship Management, and How Contact Centres Can Help
Bowl of colourful loops top view
How to Provide Closed-Loop Feedback With Employees and Customers
How to Receive Job Feedback… Without Becoming Defensive
What Exactly Is a 360 Degree View of the Customer?
pointing at 360
360 Feedback – What It Is and Why It Works
magnifying glass with figures of people holding data graphs
Harness Customer Insights in the Age of Data Overload
A photo of an envelope being opened with confetti
Customer Service Emails and Letters: How to Review and Improve Your Templates
A photo of someone holding a yellow star against a blue background
How to Better Capture Voice of the Customer Feedback
9 Ways to Deal With Underperformers – Without Neglecting Rising Stars
A hand showing thumb-up and five stars on red background
Top CX Methods
Customer feedback concept
11 Best Practices for a Voice of the Customer Survey
A comic book with question marks and exclamation point on a yellow background
32 Customer Service Survey Questions to Understand CSAT
Myths written on blocks
3 Prevailing Contact Centre Myths and How to Banish Them
Person at at customer services or technical support office
A Quick Guide to Building a Customer Escalation Team
Survey rating icons next to person on tablet
How to Create the Best Customer Service Survey – With Examples
Design concept with monitor and art supplies
How to Design Effective CSAT Surveys
 
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