Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Finlay Macmillen
Finlay Macmillen, Business Development Representative, Odigo
Connect with Finlay on LinkedIn
RECENT
POPULAR
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Get Up To Speed: The Latest on Messaging, Social Media, and Video
Top 10 Use Cases for Speech Analytics
How to Take Your Performance Management to the Next Level
10 Ways Technology Can Simplify the Contact Centre
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Top Ways Tech Can Help With Cutting Contact Centre Costs
Stop Spamming! 10 Better Ways to Collect Customer Feedback
5 Ways to Improve Capturing Customer Details
Time-Saving Hacks for Quality Monitoring
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days