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Articles - Forecasting

The Fundamentals of Contact Centre Peak Management

10 Things They Won’t Tell You About Live Chat

How to Master Workforce Forecasting

How to Forecast Workload

A Guide to Call Centre Forecasting

The Three Forecasting Timelines Used in Contact Centres

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The Top 10 Most Important Call Centre Metrics

Five Reasons to Use Workforce Management for Forecasting

The Forecast Accuracy Formula

The Formula to Calculate Forecast Accuracy

Forecasting and Scheduling for Multichannel Contact Centres

Online Monthly Forecast

Experimental Online Call Centre Forecasting Tool

Your Call Centre Forecast is Probably Missing this Critical Factor

11 Top Tips for Spreadsheet Forecasting in Excel

Create Room to Breathe Instead of Making Knee-Jerk Reactions

Almost Half of Contact Centres Still Forecast Contact Volumes Manually

Excel Remains an Ever-Popular Forecasting Tool

FAQs – Call Forecasting With Spreadsheets

Recorded Webinar: Designing a Better Forecasting Spreadsheet

4 Questions You Need to Ask to Improve Forecast Accuracy

What’s Next With… Forecasting Technology?

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Trend Watching: What’s Happening With Forecasting?

Recorded Webinar: Let’s Chat… About Forecasting

Free Download of the Excel Monthly Forecasting Template

Monthly Forecasting Excel Spreadsheet Template

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Installing Excel Add-ins for the Forecasting Template