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Articles - Forecasting

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A Workforce Manager’s Guide to Better Back-Office Operations

The Relationship Between Adherence and Forecasting

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Understanding AI-Driven Forecasting

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10 Ways Technology Can Simplify the Contact Centre

How Far in Advance Should You Publish Your Contact Centre Shifts?

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How to Improve Contact Centre Response Time

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25 Ways to Improve Your Contact Centre Forecasting

Forecasting and Scheduling on Digital Channels

20 Tips for Forecasting and Scheduling on Digital Channels

An easy step by step guide to creating a schedule video cover

Video: An Easy Step-by-Step Guide to Creating a Schedule

4 Questions You Need to Ask to Improve Forecast Accuracy

The Three Forecasting Timelines Used in Contact Centres

Recorded Webinar: Designing a Better Forecasting Spreadsheet

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An Introduction to… Workforce Management Applications

Forecasting and Scheduling for Multichannel Contact Centres

Recorded Webinar: Executive Briefing on Workforce Management

FAQs – Call Forecasting With Spreadsheets

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Spreadsheets do not Replace WFM for Forecasting

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Video: Why Your Forecasters Should Always Talk to Marketing

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Emerging WFM Trends to Look Out For

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7 Ways to Improve the Accuracy of Your Contact Centre Forecasts

Future forecasting models

Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo

Video: Methods to Calculate Forecast Accuracy

How Are Contact Centres Getting More Their WFM Systems?

Recorded Webinar: Let’s Chat… About Forecasting

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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