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Articles - Forecasting
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7 Ways to Improve the Accuracy of Your Contact Centre Forecasts
An Introduction to… Workforce Management Applications
50 MORE Expert Tips to Improve Contact Centre WFM
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
10 Ways Technology Can Simplify the Contact Centre
Spreadsheets do not Replace WFM for Forecasting
What to Look for When Buying a Workforce Optimisation System
The Role of a Planning Team
Recorded Webinar: Let’s Chat… About Forecasting
Call Arrival Patterns has the Greatest Impact Upon Forecast Accuracy
Emerging WFM Trends to Look Out For
Top Tips for Dealing With Volatility
The Relationship Between Adherence and Forecasting
Recorded Webinar: Forecasting Masterclass
20 Demand Planning Techniques for Your Call Centre
How to Successfully Manage Agent Vacations in a Call Centre
Recorded Webinar: Executive Briefing on Workforce Management
Recorded Webinar: Improving Forecast Accuracy
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
Guide: Five Steps to Mastering Conversation Intelligence
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar
Latest Blogs
How to Extract Valuable Insights With Text Analysis
The New CX – AI and Agents in Conversation
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The Key Elements of a CX Lifecycle and Ways to Improve It
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What is Attrition Rate and How to Calculate It
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Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?