Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

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23 Key Processes Call Centre Automation Can Simplify
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Top Ways Tech Can Help With Cutting Contact Centre Costs
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Ways to Make Working in a Contact Centre Fun
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15 Interesting Ways to Modernize Your Contact Centre
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How to Raise the Profile of Your Contact Centre
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The Best Metrics for Contact Centre Performance Tracking
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5 Ways to Improve Capturing Customer Details
managing-change-in-the-contact-centre-webinar-featured-image
Recorded Webinar: Managing Change in the Contact Centre
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16 Key Components of a Digital Customer Transformation Strategy
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How to Build Advisor Confidence
Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022
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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
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Top 10 Use Cases for Speech Analytics
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10 Ways Technology Can Simplify the Contact Centre
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How to Improve Customer Satisfaction
Recorded Webinar: Ways to Empower Contact Centre Advisors
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20 Contact Centre Predictions for 2020
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CallMiner Expands Partnership With Cirrus
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
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Building a Customer Experience Audit
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The Dos and Don’ts of Automated Assistants in the Contact Centre
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8 Useful Customer Journey Mapping Tools and Techniques
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How Does the Rising Cost of Living Impact Customer Contact?
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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)