Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

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20 Contact Centre Predictions for 2020
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The Dos and Don’ts of Automated Assistants in the Contact Centre
Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022
Recorded Webinar: Ways to Empower Contact Centre Advisors
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How Technology Can Plug the Gap in a Short-Staffed Call Centre
A hand with a clock - elevate real time adherence
10 Tips to Elevate Real-Time Adherence
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Top Call Centre Security Challenges and How to Fix Them
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23 New Ideas for Customer Service Over the Phone
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16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
Hands reaching together and shaking - partnership concept
CallMiner Expands Partnership With Cirrus
Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
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How Does the Rising Cost of Living Impact Customer Contact?
Video Image: The Difference Between Interaction Analytics and Conversational Analytics
Video: The Difference Between Interaction Analytics and Conversational Analytics
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New Research Suggests Consumer Confidence Is Recovering
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17 Smart Ways to Refresh Your Homeworking Strategy
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Challenges Impacting the Credit and Collections Industry
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The Future of Customer Communication
A picture of a person jumping on top a mountain in front of a sunset
How to Raise the Profile of Your Contact Centre
People on phones using self service
10 Changes Set to Redefine the Future of Self-Service
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How to Deal With Frustrated Customers – And Make Them Happy
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
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Waiting Time: What Is Best for Your Customers?
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18 Characteristics of Great Customer Service
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8 Useful Customer Journey Mapping Tools and Techniques
 
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