Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Our Top Webinars of 2024
Genesys Community Day Benelux
Genesys Community Day Benelux
CX Trends in 2025 and Beyond - Webinar
CX Trends in 2025 and Beyond – Webinar
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Scorebuddy and Genesys Accelerate Growing Partnership
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Five AI Use Cases for Quality Monitoring
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Case Study: Fanatics Reduces AHT by 13% With Genesys
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Contact Centre Predictions for 2025
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The Transformation of Airline Customer Experience: The Rise of AI
Festive Customer Experience Concept
Making Your Customer Service Experience Merry and Bright Over the Holidays
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What Not to Miss at Call & Contact Centre Expo 2024
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Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys
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Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
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The Levels of Experience Orchestration
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Case Study: IONOS Reduces Chat Handling by 15% with Genesys
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Gartner Releases Magic Quadrant for CCaaS 2024
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
CX Community Day | Genesys Cloud - London
Sabio Community Day – Genesys Cloud
Robot Hand holding stacking pile of coins.
Workforce Impact and the Future of AI in Financial Services
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What Tech Should You Buy Next? Here’s How to Choose
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Case Study: O.phon Boosts Response Times by 64% with Genesys
Next-Gen WFM: What Is Coming Down the Line?
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Case Study: Clearwater Achieves 98% Answer Rate With Genesys
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Case Study: RedSalud Reduced Contact Centre Operating Expenses by 30% With Genesys
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Case Study: Western Sydney University Reduces Abandoned Calls by 45% With Genesys

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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