Articles - Genesys

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2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
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26 Great Techniques for Showing Real Empathy in Customer Service
20 Contact Centre Objectives
2024 Gartner Magic Quadrant Image with Dots
Gartner Releases Magic Quadrant for CCaaS 2024
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Top 20 Examples of Rapport Building Statements
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32 Call Centre KPIs That You Need to Track (And Why!)
2023 Magic Quadrant for Contact Centre as a Service ( CCaaS)
Gartner Magic Quadrant for CCaaS 2023
What to look for when buying – A Workforce Optimisation Solution
what does an excellent customer service strategy look like webinar
Recorded Webinar: Excellent Customer Service Strategy
Gamification concept with pixel art happy character on top of mountain with raised flag
Play to Win! 10 Steps to Gamify Your Contact Centre
A photo Businesswoman Making Agenda On Personal Organiser At Workplace
Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules
What Is the Best Way to Measure First Contact Resolution?
Leslie O'Flahavan
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
Customer behavior data analysis.
Customer Journey Management: The Comprehensive Guide
30 Customer Experience Trends to Watch Out For
People holding up 5 stars
14 Ideas for Providing a Memorable Customer Experience
The Do’s and Don’ts of Call Scripting
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What to Look for When Buying – Unified Communications
New Year Resolution Ideas for Your Call Centre
Jo Hale
Podcast – Top Contact Centre Problems and How To Solve Them
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Customer Journey Measurement: The Essential Guide
Car and House model with agent and customer discussing for contract to buy
Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
Doctor hand arranging wood block stacking with healthcare and medical icon mail, telephone and address. Customer service call center concept.
Genesys and Epic Integrations Enhances Patient Engagement
A picture of a someone "wowing" at exceptional customer service
What Is Exceptional Customer Service?

Latest Reports

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2025 Contact Centre Buyer’s Guide
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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
 
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