Articles - Genesys

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What Is an Acceptable Call Centre Waiting Time?
Is It Time to Talk About Artificial Intelligence Ethics?
Global Artificial Intelligence Centre of Excellence Established in Ireland
Genesys Debuts Forecasting and Scheduling Service
Genesys how to give excellent customer service for vulnerable people
Recorded Webinar: Giving Excellent Customer Service to Vulnerable People
Build Your Contact Centre Transformation Dream Team
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email and Live Chat
16 Top Uses for Cloud Contact Centre Technology
5 Reasons for Contact Centre Employee Burnout
10 Skills Every Customer Service Agent Should Have
Photos from the Customer Service Summit
Photos from the Customer Services Summit
Lessons from Shakespeare for Contact Centre Infrastructure Owners
How to Overcome the Risks of an Outdated Contact Centre Infrastructure
Genesys Webinar: The latest thinking on contact centre metrics
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2018)
People holding up 5 stars
14 Ideas for Providing a Memorable Customer Experience
5 Key Criteria for Customer Journey Shaping
Genesys Announce New Google Integration
Bots Represent Brand: What Does Yours Look Like?
What Customer Experience Teams Can Learn From the World Cup
3 Promising Contact Centre Technologies
Why Should Contact Centres Invest in Artificial Intelligence?
Recorded Webinar: 10 Techniques to Improve Customer Experience
Is Customer Service to Blame for the Demise of Industries?
Recorded Webinar: Chatbots and AI in the Contact Centre

Latest Reports

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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
 
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