Articles - Genesys

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4 Customer Experience Trends Which You Can Capitalize On
5 Ways Technology Can Improve Customer Satisfaction In the Contact Centre
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How to Use Social Media for Great Customer Service
5 Ways to Use CRM Systems to Improve Customer Service
Podcast: Contact Centre AI: What are your options?
What Call Centres Should Do to Prepare for a Recession
Podcast: How can we improve customer journeys to create happy customers?
How to Measure the Performance of Your Bots
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Customer Loyalty and Why You Should Give a Damn About a Bad Reputation
3 Considerations When Adding a New Digital Channel
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Knowing the Best Time to Engage With Online Customers
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Mind the Gap of Customer Engagement Isolation
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3 Principles of Fostering a People-Centric Culture
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Hitting the Customer Experience Bullseye
Webinar on the the latest thinking on contact centre metrics
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)
Recorded Webinar: How to Make Your Agents More Productive
Recorded Webinar: How to Make Your Agents More Productive (2019)
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How to Get Started With Predictive Routing
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9 Technology Trends for Mid-Sized Call Centres
Lowell Move to a Cloud Contact Centre Platform
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The Rise of Customer Experience Cobots
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3 Cures for the Side Effects of a Bad Customer Experience
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
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Is First Contact Resolution a Myth?
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Getting It Right: Customer Experience Satisfaction Surveys

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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