Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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The words on and off on wooden cubes with start icon on yellow background.
3 Composable CX Capabilities Your Contact Center Can Turn On Now
Happy face cube being pushed and emphasised
It’s Time to Emphasize Real-Time CX Metrics
Customer Loyalty Banner and Concept.
Increase Customer Loyalty in Tough Economic Times
Person pulling curtain of darkness to reveal a new better world
Genesys Introduces AI Experience
Digital futuristic high-speed train. Transport concept.
Sabio Group to Support French Mobility Operator Kisio
Sun and clouds on blue and orange dramatic sky
All In On Genesys Cloud CX
Magnifying glass and piggy banks with yellow stars on gray background.
Genesys Reveals Investment in CX Strategies Needed From Banks
Global digital concept with earth in lights
Rentokil Initial Embarks on CX Project With Sabio
2 hands breaking through a wooden wall
Breaking Through Cloud Migration Barriers
Person on phone with laptop sitting at wooden table
Case Study: Ceredigion County Council
A blue wall with an open door leading to light
CX Translate Opens the Door to International Understanding
Customer Experience, CX Concept, rating for satisfaction of product and service, miniature people staffs building the word CX
Top CX Stats to Know in 2023
Customer Retention Strategy with people icons and magnet
What Is a Customer Retention Strategy?
Cloud computing concept with digital cloud over world map
3 New Genesys Cloud CX Satellite Regions Added
contract-sign
Sabio Secures Contract With Journeycall
Announcing increase and expansion
Google Cloud and Genesys Announce Strategic Partnership Expansion
Single person in not the same color than others - personalisation concept
The Payoff of Personalized Customer Service
Digital health concept with a doctor standing on phone surrounded by assorted medical icons.
Building Truly Patient-Centric, Digital-First Healthcare Services
Selective focus on hand pushing a wooden cube with a robot. In a blurred background, two cubes with human icon. AI bridging gap
AI Bridges Gaps in Agent and Customer Connections
business-acquires
Cyara Acquires Voice of the Customer (VoC) Company CentraCX
Hand drawing line through maze - simple concept
Genesys Announces Simplified Automated Task Management Solution
Sustainability concept with eco paper lightbulb
Genesys Awarded for Contact Centre ESG Initiatives
Hands clapping to celebrate winners
Genesys Recognizes Winners of 18th Annual Customer Innovation Awards
Paper airplanes in form of arrow shape flying from clouds - leadership concept
Genesys Recognized as No. 1 Worldwide Growth Leader

Latest Reports

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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
 
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