Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Kit of different measuring tapes on purple background
Now Is the Right Time to Reimagine CX Measurement
A yellow happy face standing out in crowd of others - customer experience concept
Lead With Empathy to Power the Best Customer Experiences
path to sunset - customer journey concept
Journey Orchestration and the Path to Better Experiences
Leader concept with red pawn standing ahead of others
Genesys Recognised as a Service Leader
An illustration of a shipwreck near the beach
How to Avoid a Cloud Contact Centre Migration Shipwreck
The words on and off on wooden cubes with start icon on yellow background.
3 Composable CX Capabilities Your Contact Center Can Turn On Now
Happy face cube being pushed and emphasised
It’s Time to Emphasize Real-Time CX Metrics
Customer Loyalty Banner and Concept.
Increase Customer Loyalty in Tough Economic Times
Sun and clouds on blue and orange dramatic sky
All In On Genesys Cloud CX
Magnifying glass and piggy banks with yellow stars on gray background.
Genesys Reveals Investment in CX Strategies Needed From Banks
2 hands breaking through a wooden wall
Breaking Through Cloud Migration Barriers
A blue wall with an open door leading to light
CX Translate Opens the Door to International Understanding
Customer Experience, CX Concept, rating for satisfaction of product and service, miniature people staffs building the word CX
Top CX Stats to Know in 2023
Customer Retention Strategy with people icons and magnet
What Is a Customer Retention Strategy?
Cloud computing concept with digital cloud over world map
3 New Genesys Cloud CX Satellite Regions Added
contract-sign
Sabio Secures Contract With Journeycall
Announcing increase and expansion
Google Cloud and Genesys Announce Strategic Partnership Expansion
Single person in not the same color than others - personalisation concept
The Payoff of Personalized Customer Service
Computer monitor with file cabinets, alarm clock, lamp, milk cup and sheets of paper flying around - disorganised concept
5 Signs Your Contact Centre Data Is Disorganized
business-acquires
Cyara Acquires Voice of the Customer (VoC) Company CentraCX
Hand drawing line through maze - simple concept
Genesys Announces Simplified Automated Task Management Solution
Sustainability concept with eco paper lightbulb
Genesys Awarded for Contact Centre ESG Initiatives
Paper airplanes in form of arrow shape flying from clouds - leadership concept
Genesys Recognized as No. 1 Worldwide Growth Leader
An approval checkmark in the sky made of clouds
Genesys Cloud CX Achieves FedRAMP Authorization

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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