Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Genesys Cloud CX Achieves FedRAMP Authorization
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Genesys Empowers Charities With Cloud Contact Centre Tech
Enhance concept with arrow increasing
Creating New Value for Customers With Generative AI
Banking concept with happy piggy bank
Banking and WFE: Preparing for the Future
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Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant
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Genesys and Salesforce Launch AI-Powered Solution
Silhouette of the team on the mountain. Leadership Concept
Sabio Group Strengthens Leadership Position
Happy contact center operator
Reinvent Employee Experiences With AI
Two people standing at top of mountain giving high five - partnership concept
Genesys and ibex Partner to Deliver Next Generation CX Solutions
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Schneider Electric Taps Genesys to Transform Its CX
Hands reaching together and shaking - partnership concept
The Kerv and Genesys Partnership Goes From Strength to Strength
Two people in circles that overlap
Conversational and Generative AI: The Dynamic Duo
Hand protecting paper people
Insurance Relationships: Rethink and Revitalize CX
Sound waves coming from persons mouth
Kore.ai Voice Gateway Available on Genesys AppFoundry
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Case Study: PureGym Solves Peak Demand Challenges
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Case Study: Mi Hub Improves Customer Journey
Leader concept with red chess piece standing on board
Genesys Ranked Leader in Frost Radar 2023 Report
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Empowering Tenant Experiences in Housing Associations
Tip of the iceberg. Underwater iceberg floating in ocean.
CX is Still at the Tip of the Conversational AI Iceberg
Happy customer giving happy face on mobile phone
Genesys Named Leader for Customer Engagement Platforms
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Genesys Awarded Two 2023 Global AWS Partner Awards
Smiling customer support operator at work
Migration Services Assured for Genesys PureConnect Customers
Leadership concept using blue paper ship among white
Genesys Named a Leader by the IDC MarketScape
Loudspeaker with lightning with clouds and stars around
Kerv Experience Invests in Genesys Cloud CX Practice Expansion

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Report: The State of Customer Experience
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