Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Tailoring Customer Service for Every Generation in EGaming and Sports Betting
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Case Study: Pluxee Streamlines Global CX Strategy With Genesys
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Case Study: APM Saves $1 Million With Genesys Cloud
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Pluxee Successfully Transforms CX
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New Genesys Report Finds That All Generations Are Ready for AI
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Morgan Freeman Outranks Taylor Swift as Most Desired Chatbot
Robot Hand holding stacking pile of coins.
Workforce Impact and the Future of AI in Financial Services
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Differentiating Your Experience-as-a-Service as a Managed Service Provider
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
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The Levels of Experience Orchestration
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Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
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Genesys Launches Native Journey Management for Genesys Cloud
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Genesys Awards Season in Full Swing
Trade Secrets: Getting the Best out of Your Outbound Dialler
Are You Making These 25 Webchat Mistakes?
The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'
Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!
10 Things You Need When Calculating How Many Contact Centre Advisors You Need
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From Efficiency to Empathy: Genesys Cloud’s Bold Move to Revolutionize CX
Top Tips for Broken Processes
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email and Live Chat
Wooden cubes with numbers on a turquoise background.
29 Call Centre Metrics and KPIs
How Artificial Intelligence Can Improve Knowledge Management
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
Video Image: What Is the Difference Between WFM and WFO?
Video: What Is the Difference Between WFM and WFO?

Latest Reports

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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
 
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