Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Two golden trophies
Genesys Awarded Two 2023 Global AWS Partner Awards
Happy call centre agent at desk
AI in CX Is All About Frontline Employees
Tip of the iceberg. Underwater iceberg floating in ocean.
CX is Still at the Tip of the Conversational AI Iceberg
Happy customer giving happy face on mobile phone
Genesys Named Leader for Customer Engagement Platforms
Group of houses in connected circles
Empowering Tenant Experiences in Housing Associations
Clean uniforms are hanging on clothes line ready for delivery.
Case Study: Mi Hub Improves Customer Journey
Leader concept with red chess piece standing on board
Genesys Ranked Leader in Frost Radar 2023 Report
Hand protecting paper people
Insurance Relationships: Rethink and Revitalize CX
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Case Study: PureGym Solves Peak Demand Challenges
Sound waves coming from persons mouth
Kore.ai Voice Gateway Available on Genesys AppFoundry
Two people in circles that overlap
Conversational and Generative AI: The Dynamic Duo
Fasthosts Site Visit image
18 Ways to Reboot Your Contact Centre Operations From Fasthosts
Measuring and benchmarking concept with hands holding measuring tape
Bias, Accuracy and Benchmarking for Conversational AI
Illustration of hands holding phone with faces on them - positive, neutral, negative
An Introduction to… Post-Call Surveys
Hands reaching together and shaking - partnership concept
The Kerv and Genesys Partnership Goes From Strength to Strength
High voltage pylons with electric power lines transferring electricity
Schneider Electric Taps Genesys to Transform Its CX
10 Great Ideas Delivered Straight From Superdry’s Contact Centre
Two people standing at top of mountain giving high five - partnership concept
Genesys and ibex Partner to Deliver Next Generation CX Solutions
Cloud and podium with top ccaas provider logos
Top CCaaS Vendors for 2024
Happy contact center operator
Reinvent Employee Experiences With AI
Collaboration concept with hands holding lightbulbs together
Genesys and Salesforce Launch AI-Powered Solution
Silhouette of the team on the mountain. Leadership Concept
Sabio Group Strengthens Leadership Position
Comic style vs battle workforce management vs workforce optimisation
Workforce Management vs Workforce Optimization – What’s the Difference?
Old typewriter and laptop on table on yellow background. Concept of technology progress. Old vs new
17 Signs Your Contact Centre Technology Is Ageing Badly

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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