Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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What Does Good Customer Service Look Like?
20 Predictions for the Contact Centre of the Future
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An Introduction to… Post-Call Surveys
A Genesys webinar on the new rules for customer experience
Recorded Webinar: The New Rules for Customer Experience
2017 survey report
White Paper (2017 Edition): What Contact Centres Are Doing Right Now
An Introduction to… Mobile Customer Service Apps
What to Look for When Buying… A WFM Solution
Diversity Inclusion And Equality Concept
Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
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What to Include in a Business Case for New Technology
Podcast: Channel Shift: How can we safely move customers from one channel to another?
21 Great Ways to Personalise Your Customer Interactions
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Recorded Webinar: How to Simplify Customer Journeys
Social Media and Customer Service: Which Network is Best?
30 Strategies for Improving Agent Productivity
17 Things You Can Learn from the AO Contact Centre
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The Top 20 Webinars
Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre
Speech Analytics Vendors
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Develop an Effective Customer Journey Management Plan
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Forrester Announce New CCaaS Wave For 2025
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Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
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Forrester Recognizes Genesys as a CCaaS Leader
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On Demand Webinar: CX Trends in 2025 and Beyond
Staying Ahead of the Game with CX and AI in 2025
Staying Ahead of the Game with CX and AI in 2025

Latest Reports

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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
 
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